Privacy Policy

    Last updated: April 30, 2026

    This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service. It also explains Your privacy rights and how the law protects You.

    We use Your Personal Data to provide, operate, maintain, and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

    Interpretation and Definitions

    Interpretation

    The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.

    Definitions

    For the purposes of this Privacy Policy:

    • Account means a unique account created for You to access our Service or parts of our Service.

    • Affiliate means an entity that controls, is controlled by, or is under common control with a party. “Control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

    • Company refers to Santanas Appliance LLC, 602 W 12th St, Taylor, TX 76574, referred to as either “the Company,” “We,” “Us,” or “Our” in this Privacy Policy.

    • Cookies are small files placed on Your computer, mobile device, or other device by a website. Cookies may contain details of Your browsing activity on that website and can be used for website functionality, analytics, advertising, and other purposes.

    • Country refers to Texas, United States.

    • Device means any device that can access the Service, such as a computer, cell phone, tablet, or similar device.

    • Goods means products, items, materials, parts, services, appointments, or other offerings that may be purchased through the Website.

    • Personal Data or Personal Information means any information that relates to an identified or identifiable individual. We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.

    • Service refers to the Website and any related online services provided by the Company.

    • Service Provider means any natural or legal person who processes data on behalf of the Company. This may include third-party companies or individuals used to operate the Website, process payments, provide analytics, send communications, perform advertising or remarketing, protect the Website from spam or abuse, or assist Us in providing the Service.

    • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself. This may include information such as page visits, browser type, device information, IP address, and other diagnostic data.

    • Website refers to Santanas Appliance LLC, accessible from santanasappliance.com.

    • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Collecting and Using Your Personal Data

    Types of Data Collected

    Personal Data

    While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, and City
    • Service address or appointment details
    • Payment-related information needed to complete a one-time transaction
    • Information You provide when requesting service, contacting Us, submitting a form, or making a purchase

    Usage Data

    Usage Data is collected automatically when using the Service.

    Usage Data may include information such as Your Device’s Internet Protocol address, also known as an IP address, browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, referring websites, unique device identifiers, and other diagnostic data.

    When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile internet browser You use, unique device identifiers, and other diagnostic data.

    We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

    Tracking Technologies and Cookies

    We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. Tracking technologies We may use include Cookies, browser cookies, pixels, tags, scripts, web beacons, and similar technologies used to collect and track information and to improve, analyze, advertise, and protect Our Service.

    The technologies We use may include:

    • Cookies or Browser Cookies. A Cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.

    • Web Beacons. Certain sections of Our Service and Our emails may contain small electronic files known as web beacons, clear gifs, pixel tags, or single-pixel gifs. These allow the Company, for example, to count users who have visited certain pages, opened an email, or interacted with certain content. They may also be used for website statistics, marketing measurement, security, and system integrity.

    • Pixels, Tags, and Scripts. We may use pixels, tags, scripts, or similar tools to help measure website activity, improve Our Service, support advertising, run remarketing campaigns, and understand how users interact with Our Website.

    Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

    Where required by law, We use non-essential cookies, such as analytics, advertising, and remarketing cookies, only with Your consent. You can withdraw or change Your consent at any time using Our cookie preferences tool, if available, or through Your browser or device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

    We use both Session and Persistent Cookies for the purposes set out below:

    • Necessary / Essential Cookies

      Type: Session Cookies

      Administered by: Us

      Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help support website functionality, security, form submissions, purchase requests, payment-related processes, and fraud prevention. Without these Cookies, the services that You have requested cannot be provided, and We only use these Cookies to provide You with those services.

    • Cookies Policy / Notice Acceptance Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies identify whether users have accepted the use of Cookies on the Website.

    • Functionality Cookies

      Type: Persistent Cookies

      Administered by: Us

      Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering Your preferences or form-related information. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.

    • Analytics Cookies

      Type: Persistent Cookies

      Administered by: Us and/or third-party analytics providers

      Purpose: These Cookies help Us understand how visitors use Our Website, which pages are visited, how long users stay on the Website, how users arrived at the Website, and how We can improve the Website and Our services.

    • Advertising and Remarketing Cookies

      Type: Persistent Cookies

      Administered by: Us and/or third-party advertising providers

      Purpose: These Cookies may be used to deliver advertisements, measure advertising performance, and show relevant ads to users who have previously visited Our Website or interacted with Our services.

    For more information about the Cookies We use and Your choices regarding Cookies, please review the Cookies section of this Privacy Policy or use the Cookie preferences tools available through Your browser or device settings.

    Analytics

    We may use Google Analytics or other related analytics tools to monitor and analyze the use of Our Website.

    Analytics tools may collect information such as Your IP address, browser type, device information, operating system, referring website, pages visited, time spent on pages, links clicked, general location information, and other usage or diagnostic data.

    We use this information to understand how visitors use Our Website, improve the Website, measure the effectiveness of Our marketing, improve Our services, and provide a better user experience.

    Google Analytics and similar tools may use Cookies or other tracking technologies to collect information about Your activity on Our Website. You may be able to control or disable Cookies through Your browser settings, device settings, or other available privacy tools.

    Remarketing and Advertising

    We may use remarketing services to advertise Our business to users who have previously visited Our Website or interacted with Our services.

    Remarketing allows Us to show relevant advertisements on third-party websites, search engines, social media platforms, advertising networks, and other online platforms.

    Remarketing services may use Cookies, pixels, tags, scripts, or similar tracking technologies to help deliver advertisements based on Your past visits to Our Website or Your online activity. These third-party providers may collect information about Your use of Our Website and other websites over time.

    We may use remarketing and advertising tools to promote Our appliance repair services, measure advertising performance, understand user interest, and improve Our marketing efforts.

    You may be able to opt out of certain interest-based advertising or manage advertising preferences through Your browser settings, device settings, or privacy settings offered by the advertising provider.

    Invisible reCAPTCHA

    We may use Invisible reCAPTCHA or similar security tools to help protect Our Website from spam, fraud, abuse, and automated activity.

    Invisible reCAPTCHA may collect information about Your Device, browser, IP address, user behavior, and other usage data to determine whether activity on the Website appears to be performed by a human or by an automated system.

    If We use Google Invisible reCAPTCHA, the use of Invisible reCAPTCHA may be subject to Google’s Privacy Policy and Terms of Service.

    We use these tools to help protect Our Website, forms, payment-related features, contact requests, and other parts of the Service from misuse.

    Purchases, Payments, and One-Time Transactions

    Users may be able to buy goods, products, items, or services through Our Website. These purchases are one-time payments only and do not create a recurring subscription unless clearly stated separately at the time of purchase.

    Users can pay for Our products or services through the Website or through payment methods made available by the Company.

    When You make a purchase or payment through Our Website, We may collect information necessary to process the transaction, provide the purchased product or service, schedule service, confirm payment, communicate with You about the order or service request, and maintain records for business, tax, legal, and customer support purposes.

    Payment information may be processed by third-party payment processors or Service Providers. We do not directly store full payment card details unless specifically required to process a transaction or comply with legal obligations. Third-party payment processors may collect, use, store, and protect Your payment information according to their own privacy policies and terms.

    You should review the privacy policies and terms of any third-party payment processor before submitting payment information.

    Email Communications

    We may send emails to users or allow users to opt in to receive emails from Us.

    Email communications may include service-related emails, appointment confirmations, purchase confirmations, payment confirmations, customer support messages, updates, follow-up messages, promotional emails, special offers, general information about Our services, and other communications related to the Service.

    We may use Your email address to respond to Your requests, provide information about services You requested, send updates about appointments or purchases, and send marketing or promotional communications where permitted by law.

    You may opt out of receiving marketing or promotional emails from Us by following the unsubscribe instructions included in those emails, if available, or by contacting Us directly. Please note that even if You opt out of marketing emails, We may still send You service-related or transaction-related emails when necessary.

    Use of Your Personal Data

    The Company may use Personal Data for the following purposes:

    • To provide and maintain Our Service, including to monitor the usage of Our Service.

    • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

    • For the performance of a contract: to process and fulfill one-time purchases of goods, products, items, or services You request through the Website, including payment processing, service scheduling, customer support, and related communications.

    • To process payments: to allow You to pay for products or services, verify transactions, provide payment confirmations, manage refunds where applicable, and keep records required for business, accounting, tax, and legal purposes.

    • To contact You: to contact You by email, telephone calls, SMS, or other equivalent forms of communication regarding updates, service requests, purchases, appointments, payment confirmations, customer support, security updates, or other information related to the services You requested.

    • To send emails and marketing communications: to provide You with news, special offers, promotions, updates, reminders, and general information about goods, services, and events We offer that are similar to those You have purchased or inquired about, unless You have opted not to receive such information where applicable.

    • To manage Your requests: to attend to and manage Your requests to Us, including service requests, contact form submissions, payment questions, support inquiries, and other communications.

    • To provide analytics and improve the Website: to analyze usage trends, monitor Website performance, understand visitor behavior, improve user experience, identify technical issues, and evaluate the effectiveness of Our marketing campaigns.

    • For remarketing and advertising: to advertise Our business, measure advertising results, show relevant ads, and reach users who have previously visited Our Website or interacted with Our services.

    • For security and fraud prevention: to protect the Website from spam, fraud, abuse, unauthorized access, automated activity, and other harmful activity, including through the use of Invisible reCAPTCHA or similar security tools.

    • For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about Our Service users is among the assets transferred.

    • For other purposes: to use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of Our promotional campaigns, improving Our Service, improving Our products or services, and improving Your experience.

    We may share Your Personal Data in the following situations:

    • With Service Providers: We may share Your Personal Data with Service Providers to operate the Website, process payments, monitor and analyze use of the Service, send emails, contact You, provide advertising or remarketing services, protect the Website from spam or fraud, and help Us provide Our services.

    • With payment processors: We may share information necessary to process one-time payments for goods, products, items, or services. Payment processors may handle Your payment information according to their own privacy policies and terms.

    • With analytics providers: We may share certain usage information with analytics providers, including Google Analytics or related tools, to understand Website performance and visitor activity.

    • With advertising and remarketing providers: We may share or allow the collection of certain information through Cookies, pixels, tags, or similar technologies for advertising, remarketing, campaign measurement, and related marketing purposes.

    • With security providers: We may share or allow the collection of certain information through security tools such as Invisible reCAPTCHA or similar services to protect Our Website from spam, fraud, abuse, and automated activity.

    • For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, acquisition, restructuring, or transfer of all or a portion of Our business to another company.

    • With Affiliates: We may share Your Personal Data with Our affiliates, in which case We will require those affiliates to honor this Privacy Policy. Affiliates may include Our parent company and any other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.

    • With business partners: We may share Your Personal Data with Our business partners to offer You certain products, services, promotions, or service-related opportunities.

    • With other users: If Our Service offers public areas, when You share Personal Data or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

    • With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.

    Retention of Your Personal Data

    The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations, resolve disputes, and enforce Our legal agreements and policies.

    Where possible, We apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. Unless otherwise stated, the retention periods below are maximum periods, meaning “up to,” and We may delete or anonymize data sooner when it is no longer needed for the relevant purpose.

    We apply different retention periods to different categories of Personal Data based on the purpose of processing and legal obligations:

    • Account Information

      • User Accounts: retained for the duration of Your account relationship plus up to 24 months after account closure to handle any post-termination issues or resolve disputes.

    • Customer Support Data

      • Support tickets and correspondence: retained for up to 24 months from the date of ticket closure to resolve follow-up inquiries, track service quality, and defend against potential legal claims.
      • Chat transcripts: retained for up to 24 months for quality assurance and staff training purposes.

    • Purchase and Payment Records

      • Transaction records, invoices, payment confirmations, service records, and related business records may be retained for as long as necessary for accounting, tax, legal, customer support, warranty, dispute resolution, and business record purposes.

    • Email Communication Data

      • Email preferences, opt-in records, unsubscribe records, service emails, and promotional email records may be retained for as long as necessary to manage communications, comply with legal requirements, and honor Your communication preferences.

    • Usage Data

      • Website analytics data, including cookies, IP addresses, and device identifiers: retained for up to 24 months from the date of collection, which allows Us to analyze trends while respecting privacy principles.
      • Server logs, including IP addresses and access times: retained for up to 24 months for security monitoring and troubleshooting purposes.

    • Advertising and Remarketing Data

      • Advertising and remarketing data may be retained according to the settings and policies of the advertising provider and for as long as necessary to measure campaign performance, manage advertising preferences, and improve marketing efforts.

    • Security and reCAPTCHA Data

      • Security-related data may be retained for as long as necessary to prevent spam, fraud, abuse, automated activity, unauthorized access, and other security risks.

    Usage Data is retained in accordance with the retention periods described above and may be retained longer only where necessary for security, fraud prevention, or legal compliance.

    We may retain Personal Data beyond the periods stated above for different reasons:

    • Legal obligation: We are required by law to retain specific data, such as financial records for tax authorities.
    • Legal claims: Data is necessary to establish, exercise, or defend legal claims.
    • Your explicit request: You ask Us to retain specific information.
    • Technical limitations: Data exists in backup systems that are scheduled for routine deletion.

    You may request information about how long We will retain Your Personal Data by contacting Us.

    When retention periods expire, We securely delete or anonymize Personal Data according to the following procedures:

    • Deletion: Personal Data is removed from Our systems and no longer actively processed.
    • Backup retention: Residual copies may remain in encrypted backups for a limited period consistent with Our backup retention schedule and are not restored except where necessary for security, disaster recovery, or legal compliance.
    • Anonymization: In some cases, We convert Personal Data into anonymous statistical data that cannot be linked back to You. This anonymized data may be retained indefinitely for research and analytics.

    Transfer of Your Personal Data

    Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means that Your information may be transferred to and maintained on computers located outside of Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

    Where required by applicable law, We will ensure that international transfers of Your Personal Data are subject to appropriate safeguards and supplementary measures where appropriate. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including controls related to the security of Your data and other personal information.

    Delete Your Personal Data

    You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

    Our Service may give You the ability to delete certain information about You from within the Service.

    You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your personal information. You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us.

    Please note that We may need to retain certain information when We have a legal obligation or lawful basis to do so. For example, We may retain certain purchase, payment, service, tax, security, or business records as required or permitted by law.

    Your Choices Regarding Communications

    You may choose not to receive marketing or promotional emails from Us by using the unsubscribe instructions included in those emails, if available, or by contacting Us directly.

    Even if You opt out of marketing communications, We may still contact You for non-marketing purposes, such as service requests, appointment confirmations, purchase confirmations, payment-related communications, customer support, legal notices, security alerts, and other transaction-related messages.

    Your Choices Regarding Cookies, Analytics, and Advertising

    You may be able to control Cookies through Your browser settings, device settings, or other privacy tools. Most browsers allow You to refuse Cookies, delete Cookies, or receive a warning before Cookies are stored.

    If You disable or refuse Cookies, some parts of Our Website may not function properly.

    You may also be able to manage certain analytics, advertising, and remarketing preferences through tools provided by third-party platforms, advertising networks, browsers, or devices.

    Disclosure of Your Personal Data

    Business Transactions

    If the Company is involved in a merger, acquisition, restructuring, financing, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy where required by law.

    Law Enforcement

    Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

    Other Legal Requirements

    The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

    • Comply with a legal obligation
    • Protect and defend the rights or property of the Company
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of users of the Service or the public
    • Protect against legal liability
    • Protect against fraud, spam, abuse, automated activity, or security threats
    • Assist with payment disputes, chargebacks, service disputes, or related business needs

    Security of Your Personal Data

    The security of Your Personal Data is important to Us. However, no method of transmission over the internet or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

    We may use security tools, including Invisible reCAPTCHA or similar technologies, to help protect the Website from spam, fraud, abuse, and automated activity.

    Children’s Privacy

    Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16.

    If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

    If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

    Links to Other Websites

    Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

    We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    This may include, but is not limited to, third-party payment processors, analytics providers, advertising platforms, remarketing providers, security tools, and other Service Providers used to operate or improve the Website.

    Third-Party Services

    We may use third-party services to help operate, improve, secure, advertise, and provide Our Website and services.

    These third-party services may include payment processors, Google Analytics or related analytics tools, remarketing and advertising platforms, email communication tools, Invisible reCAPTCHA, website hosting providers, customer support tools, and other Service Providers.

    These third parties may collect, use, store, or process information according to their own privacy policies and terms. We encourage You to review the privacy policies of any third-party services You interact with through Our Website.

    Payments

    We may provide paid goods, products, items, or services through the Website. Users can pay for Our products or services through available payment methods.

    All purchases made through the Website are one-time payments only unless clearly stated separately at the time of purchase.

    We may use third-party payment processors to process payments. We do not directly store full payment card details unless specifically required for the transaction or by law. Payment processors may collect and process payment information according to their own privacy policies and terms.

    When You make a payment, We may collect and retain transaction-related information, such as Your name, contact information, billing information, service details, amount paid, date of payment, payment confirmation details, and related customer support information.

    Marketing, Email, and Promotional Communications

    We may contact You by email, phone, SMS, or other communication methods when necessary to provide services, respond to requests, schedule appointments, confirm purchases, process payments, provide customer support, send updates, or communicate about Our business.

    We may also send promotional emails, special offers, service reminders, updates, or general information about goods and services that may be of interest to You, where permitted by law.

    Users may opt in to receive emails from Us. Users may also opt out of marketing or promotional emails by following the unsubscribe instructions provided in the email, if available, or by contacting Us directly.

    Opting out of marketing emails does not prevent Us from sending service-related, purchase-related, payment-related, appointment-related, customer support, legal, or security communications.

    Changes to this Privacy Policy

    We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

    We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective where required by law, and We will update the “Last updated” date at the top of this Privacy Policy.

    You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

    Contact Us

    If You have any questions about this Privacy Policy, You can contact Us: